Ordering From Us
Northwest Scents™ Natural Black Hair Care Products are available on this site, as well as on ebay and amazon.com. You can also order our books through lulu.com. Twelve Steps For Growing Black Hair is available on itunes and Natural Black hair is available on itunes.
Ordering Through Our Website (nwscents.com)We welcome your order. Here is what you need to know to order from us.
Payments:We accept Paypal, Mastercard, Visa, Discover and American Express through our shopping cart. If you have any difficulties please contact us for assistance.
Security Policy:All orders placed at Northwest Scents™ are collected on a secure server. To view the SSL certificate for our shopping cart click on the padlock at the bottom corner or top corner of your browser when you are on the page where you enter your credit card data.
Returns:Due to the nature of our products, we do not accept returns. We offer sample kits for you to try before ordering larger sizes. Please ask questions if you have any before ordering.
Shipping:We ship using the US Postal Service. If you would like your order shipped by another method (like UPS) please contact us before placing your order. Orders are generally shipped three to four business days after your payment has been received.
International Customers:We ship orders to countries outside the United States using First Class Mail International. The shipping charges are built into our shopping cart. First Class Mail International is the most affordable way to send products internationally, but it is not tracked and your country may charge you a customs fee when your order enters the country. If your country offers reliable mail service, this is a good option. However, if your country does not have reliable mail service, we do not recommend this option. If you would like us to ship your order using another service, please contact us.
PLEASE NOTE: The Franklin and Franklin Company will not be responsible for any duties, taxes or brokerage fees.